At Quantum Property Management, we are dedicated to delivering high quality service to all our clients. We value feedback and strive to address any instances where we may have fallen short of expectations. We encourage open communication and have established a transparent Complaints Policy for both clients and staff. Responsibility for implementing this policy lies with our board of directors, who regularly review and update it as needed. If you have a complaint related to our services, we ask that you first submit it in writing to Quantum Property Management Ltd via post or email. We commit to investigating and responding to your complaint within 15 working days. Should you remain unsatisfied with our initial response, you can escalate your complaint to stage 2, where it will be further investigated by a senior member of our management team. A considered response will be provided within 21 working days. If you are still dissatisfied after stage 2, you have the option to escalate your complaint to stage 3 by referring it to The Property Ombudsman for mediation. Any settlement outcome offered by us and accepted by you will be implemented as a full and final settlement, with the terms remaining confidential between the parties. For further information or questions about our Complaints Policy, please reach out to us via post or email.

Email - contactus.qpm@gmail.com

Address - 10 East Hermitage Place, Edinburgh, EH68AA